Privacy Policy
Effective Date: April 2, 2025
1. Introduction
This Privacy Policy describes how Software Intelligence Works ("we," "us," or "our") collects, uses, and shares information about you when you visit our website at https://softwareintelligenceworks.com (the "Website") or use our services.
2. Information We Collect
2.1 Information You Provide
We may collect information you provide directly to us, including:
Contact information (name, email address, phone number)
Account information and login credentials
Communications with us (emails, support requests, feedback)
Payment information (processed by third-party payment processors)
Any other information you choose to provide
2.2 Information Collected Automatically
When you visit our Website, we may automatically collect:
Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, click patterns)
Cookies and similar tracking technologies
Location information (general geographic location)
Referral sources and search terms
2.3 Information from Third Parties
We may receive information about you from third parties, including:
Business partners and service providers
Social media platforms (if you connect your accounts)
Public databases and marketing partners
Analytics and advertising services
3. How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve our services
Process transactions and fulfill orders
Communicate with you about our services
Respond to your inquiries and provide customer support
Send marketing communications (with your consent)
Analyze usage patterns and improve user experience
Comply with legal obligations and enforce our terms
Protect against fraud and security threats
Conduct research and analytics
4. How We Share Your Information
We may share your information in the following circumstances:
4.1 Service Providers
We may share information with third-party service providers who perform services on our behalf, including:
Cloud hosting and data storage providers
Payment processors
Email and communication services
Analytics and marketing platforms
Customer support tools
4.2 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.3 Legal Requirements
We may disclose information when required by law or to:
Comply with legal processes or government requests
Protect our rights, property, or safety
Prevent fraud or illegal activities
Enforce our terms of service
4.4 Consent
We may share information with your explicit consent or at your direction.
5. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
Remember your preferences and settings
Analyze website traffic and usage patterns
Provide personalized content and advertisements
Improve website functionality and security
You can control cookies through your browser settings, though disabling cookies may affect website functionality.
6. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is 100% secure.
7. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may retain certain information for legitimate business purposes or legal compliance.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
8.1 Access and Correction
You may request access to or correction of your personal information.
8.2 Deletion
You may request deletion of your personal information, subject to certain exceptions.
8.3 Portability
You may request a copy of your personal information in a portable format.
8.4 Marketing Communications
You can opt out of marketing communications by following unsubscribe instructions or contacting us.
8.5 California Residents
If you are a California resident, the California Consumer Privacy Act (CCPA) provides additional rights:
Right to know what personal information is collected
Right to delete personal information
Right to opt out of the sale of personal information
Right to non-discrimination for exercising privacy rights
We do not sell personal information to third parties.
9. Washington State Privacy Rights
Washington State residents have additional privacy protections under state law, including:
Rights regarding the collection and use of biometric information
Protections for personal information in data breaches
Rights to know about data sharing practices
10. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete such information promptly.
11. International Data Transfers
If you are located outside the United States, please note that we may transfer your information to and process it in the United States, where privacy laws may differ from those in your jurisdiction.
12. Third-Party Links
Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our Website and updating the effective date. Your continued use of our services constitutes acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: support@softwareintelligenceworks.com
Mail: Software Intelligence Works 16420 SE McGillivray Blvd, Ste 103-710 Vancouver, WA 98683
Response Time: We will respond to privacy-related inquiries within 30 days of receipt.
This Privacy Policy was last updated on June 11, 2025.
